International orders will be shipped using FedEx delivery service.
China and Macau orders will be shipped using S.F. Express delivery service.
Hong Kong orders will be shipped with Hong Kong Post, S.F. Express or Ta-Q-Bin service.
To check the status of the shipment, please visit Packagetrackr and enter the tracking number.
Orders placed after 9:00am Monday to Friday (Hong Kong time) using our express shipping method will be processed the next business day.
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.
If you do not receive a tracking confirmation after 5 business days from the day you completed your payment, please kindly contact our customer service representatives at firstname.lastname@example.org for more information.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.
Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Hypebeast. For further details of charges, please contact your local customs office.
In some occasions packages may be delayed due to custom clearance.
Customers should check local postal regulations for restricted items, as Hypebeast cannot be held liable for any items that are not accepted into the regarding country.
Free shipping coupons can be applied to orders that meet the set minimum amount required excluding print, sale or discounted products. Furthermore free shipping coupons cannot be applied in conjunction with promotional or discount coupons. Your order will be shipped using our standard shipping method.
All our listings for pre-order products include an expected delivery date. However in some cases, pre-order products may not meet the initial estimated delivery date. Should this case arise, we will change the expected delivery date upon receiving notice from the brand.
Should you place an order consisting of both a regular and a pre-order product, you will be receiving two separate shipments. The first package will include all your regular products. The second package, which will come at a later date, will include your pre-order product.